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| Ticket type | Entrance used | Lines skipped | Security | Includes | Why pick this | Price from |
|---|---|---|---|---|---|---|
Phoenix des Lumières Ticket – Monet | Main entrance, Phoenixplatz 4 | Ticket counter only | Mandatory, ~10 min busy days | Timed entry to Monet show | • Best for art lovers • Plan 45 to 60 minutes inside | €17 |
Phoenix des Lumières Ticket – Dinosaurs | Main entrance, Phoenixplatz 4 | Ticket counter only | Mandatory, ~10 min busy days | Timed entry to Dinosaurs show | • Best for families and children • Plan 45 to 60 minutes in one session | €17 |
Yes, especially for weekends and public holidays. Online booking helps you skip the ticket-buying line, though timed entry and bag checks still apply.
Choose the standard timed-entry ticket if your show is already decided. Book the dinosaur session only if that specific program is the reason you’re visiting. Ticket options
It’s closer to an immersive show than a traditional museum. You enter a timed 360° projection hall and watch looping visuals with spatial sound. What to expect
Plan about 45–60 minutes for one program. You can usually stay until closing or the next program change, then add time for the shop or bistro. Timings
As of May 2026, hours are 10am–5pm Monday–Thursday, 10am–9pm Friday–Saturday, and 10am–6pm Sundays and public holidays. Last entry is 1 hour before closing.
Usually, no refunds apply. Date and time changes are allowed up to 24 hours before your visit, subject to the venue’s current ticket terms.
Yes for many school-age children, but not ideal for toddlers. The venue does not recommend visits for children under 2, and sound levels can feel intense.
Sometimes, yes. This is a sensory-heavy show with loud music and strong light effects, so noise-sensitive visitors may prefer a quieter weekday slot.
Yes, the core venue is wheelchair accessible, with accessible toilets and staff support if needed. The main-hall stands are the main exception.
Strollers aren’t allowed in the hall, pets are limited to service dogs, and bags larger than A4 must be locked away. Suitcases aren’t permitted.
Your visit starts inside a former gas-treating hall at Phoenix West, repurposed as a 360° digital art center. Red brick, steel beams, and 13-meter-high walls set the tone before the projections begin, making the building part of the experience.
Then you step into the main projection space, where moving images spill across walls and floor. More than 100 projectors and a surround setup with 28 speakers cover up to 5,600 m², so the scene feels different from the center, edge, or mezzanine.
Each timed session plays like a looping visual score rather than a gallery walk. Expect about 45–60 minutes of room-sized imagery, synchronized music, and enough visual detail to reward a second loop if you want more context and value.
Current programs rotate, but headline shows include Monet – Master of Impressionism, where Impression, Sunrise and Water Lilies drift across the hall and Dinosaurs, where life-size T Rex and Mosasaurus greet you.
After the main loop, most visitors head toward the gift shop, where you’ll find exhibition books, postcards, and themed souvenirs. The on-site bistro extends the visit with coffee or a light break, so the experience can feel closer to a half-day outing.
The former compressor hall is the venue’s main projection space, with moving images spread across walls and floor. Most visitors start here and remain here throughout the timed session, changing vantage points between the center, edges, and upper viewing areas.
Claude Monet’s Impressionist paintings anchor this main program, with Water Lilies, Impression, Sunrise, Haystacks, and Rouen Cathedral appearing across the hall. It usually runs as a full loop in the primary projection space, often alongside a shorter companion sequence.
This story-led digital show follows Saint-Exupéry’s characters through animated scenes, text excerpts, and music. It uses the same wraparound hall but shifts the tone toward a family-friendly route, usually scheduled in dedicated morning or early-day sessions.
This themed projection program focuses on prehistoric life, with dinosaurs and marine reptiles moving at room scale through ancient landscapes. It occupies the main hall like the art shows, typically in separate afternoon blocks with continuous loop viewing.
The mezzanine gives a higher-angle view of the same projection hall, useful for reading floor patterns and full-wall compositions at once. It sits above the main standing area and offers a calmer vantage than the central floor.
